Higher Education

Business Process

Student Ambassador Welcome Call

Goal: Increase application volume, overall yield, yield of high-value accepted students, and enrollment by providing multiple, highly timely person-to-person touch-points
How: Utilize welcome calls to congratulate, answer questions, provide next steps, and give reminders

Post-Enrollment Verification

Goal: Increase enrollment yield through proactive outreach to admitted students, verifying proper student understanding while also responding to student concerns or issues of non-compliance
How: Promote compliance, track responses, cure misunderstandings, express excitement for students, and work with IT personnel to automate downloading of student information/reporting

Student Support for Financial Aid Completion

Goal: Increase student utilization of resources available to help pay for, or offset expenses for their education, increasing retention and satisfaction.
How: Answer common questions, leverage outbound calls, and route calls to appropriate individuals or office concerning the FAFSA or 1098-T

Student Retention Efforts

Goal: Help students at-risk or demonstrating challenges by connecting them with appropriate support systems and resources
How: Improve retention by responding to at-risk system alerts, conducting Root Cause Analysis, making appropriate referral to support systems, conducting personalized calls, and providing necessary resources

Alumni Employment Verification

Goal: Verify job placement of alumni and capture overall experience feedback to be leveraged for marketing and continuous school improvement
How: Conduct conversations with graduates and employers, provide easy-to-complete forms for reporting, capture feedback (regarding admissions, financial aid, career services, compensation, etc.), and work with IT personnel to automate downloading/reporting of information

Donor Solicitation

Goal: Increase university donations through proactive outreach and communication with alumni and organizations
How: Receive donor information and contributions, solicit funding throughout the year, contact lapsed donors to renew pledges, and regularly connect with appropriate alumni segments regarding services and events of interest for increased engagement with university


Supporting Enrollment and Student Growth

CICERO PERSPECTIVE Supporting Enrollment and Student Growth   What to consider What your organization defines as success and growth for students may vary from others.

Reduce Pain Points in Enrollment Operations

CICERO PERSPECTIVE Reduce Pain Points in Enrollment Operations   What to consider Enrollment operations in higher education are plagued with common pain points: outdated websites,

Strategic Growth is Critical for Higher Ed Success

CICERO PERSPECTIVE Strategic Growth is Critical for Higher Ed Success   What to consider It’s critical for higher education institutions to be strategic in determining

Preparing for Fall Semester in the Time of COVID-19

ARTICLE Preparing for Fall Semester in the time of COVID-19 Get the Insight For institutions of higher education, the 2020 Spring semester saw unprecedented disruption

Enrollment Trends During the Great Recession

WHITE PAPER Enrollment Trends During the Great Recession: What Can We Learn? Read the White Paper Historical trends have shown that recessions and economic downturns

Three Strategies to Recession-Proof Your University

Three Strategies to Recession-Proof Your University Get the Insight The last time the US was hit by a recession, the outcome for higher education was


Cicero Group is a premier management consulting firm focused on implementing data-driven strategies for a broad mix of private, public, and social sector organizations across the globe. We work with top management to assess needs and provide data-driven decision support to capture and build value in a variety of industries and across a full range of organization structures.

We bring deep functional expertise in advanced research and analytics, strategy, operational excellence and trajectory transformation to identify and capture value for our clients. These are the pillars of Cicero Group’s overarching purpose: Help clients create and continuously deliver extraordinary results.