…company to improve its online support system and simplify the issue resolution process, leading to a 20% reduction in customer churn within a year. Case Study 2: An E-commerce Platform…
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…to student concerns or issues of non-compliance How: Promote compliance, track responses, cure misunderstandings, express excitement for students, and work with IT personnel to automate downloading of student information/reporting Student…
…process mapping for organizations as a key component of their change management strategy. My most recent experience began when a large organization approached us with questions regarding the most effective…
…questions to guide leaders towards arriving at a solution. He is always solution-oriented and I learn by watching him ask questions.” – Jessica Vidal, Improvement Coach “I see the power…
…process mapping for organizations as a key component of their change management strategy. My most recent experience began when a large organization approached us with questions regarding the most effective…
…to use new measurement tools and employ improved M&E skills. To improve outcomes and increase impact, One Acre made improvements to their strategy, programs and processes, and management. For example,…
…Tak Wing Chan, Heather Turner, Institute for Social and Economic Research This article is a great example of the type of research methods that go into market/audience analytics. Chan and…
…Free NC, where he was instrumental in starting and managing the Community Involvement Program. This program, which is still running today, was created to help get middle school and high…
…Newsletter and the Deseret News. Randy Shumway Founder and Chairman Randy Shumway founded Cicero Group (www.cicerogroup.com) in 2001. It began humbly, with four people working out of Randy’s house. At…
…year longitudinal study published recently in the American Journal of Public Health found strong links between social competencies as early as kindergarten and positive outcomes in high school, college and…